Contact WeTheNorth Market Support
Need assistance with your domestic orders, dispute resolution, or account settings? Our bilingual staff is dedicated to ensuring safe, reliable domestic trade operations within Canada. Please read our communication guidelines below and utilize our PGP key for all official inquiries.
Official On-Chain Support Mirror
Access the support system directly within our official Tor sandbox environment.
Opening a ticket via the Tor browser is the most secure method. By doing so, your communication is routed through multiple layers of encryption and remains entirely anonymous.
Internal Support Ticket System
For standard transaction inquiries, disputes, or profile issues, we strongly advise accessing the internal ticketing desk directly through our .onion mirrors. Inside the marketplace panel, navigating to Support -> Open Ticket allows for end-to-end PGP encrypted communication with our moderators.
All ticket history is automatically purged after 14 days of inactivity to uphold our strict user privacy guidelines. Keep details brief, accurate, and state order IDs where applicable.
Send Encrypted Message
Have a general portal inquiry? Use the form below to compile an external message.
Support Operations
Official Support Email
Expected Turnaround
Typical response is within 24-48 hours. Please do not submit multiple requests for the same issue.
Emergency Support
For immediate server status, routing anomalies, or mirror reporting, contact the system administrators directly via the mirror backup links.
PGP Encryption Key
To ensure total privacy and prevent communications intercept, encrypt all messages using our official public key. Never send sensitive details or addresses in plain text.
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